Mar 122011
 

How to fix a Samsung Washer nd washer error code. You can make this repair your self and in most cases without parts.

Let me explain what the nd on a Samsung washer control panel means exactly. The nd error code stands for No Drain. When this washer error code comes up the washer will not spin either.

To fix this issue you will need to slide the unit forward to access the pump if there is no access panel on the lower front. If the clean out access panel is on the lower front, bail the water from the washer and twist the filter head counter-clockwise. If the front panel does not have the access panel the washer will need to be slide forward. With the washer pulled out the back access panel can be removed. With the panel removed, the drain pump will be visible. Remove the two hoses on the pump followed by the two 7/16 bolts that mount the pump down. With the pump off, you can now remove the debris inside.

Put the washer back together and test for proper operation. If the error code comes back this means that the pump is clogged again or the pump has failed and would need to be replaced. If this is the case you can purchase the part from the link below. If you require further assistance use the forum tab on the top of this page or the contact us tab on the side.

 

Samsung Washer Drain Pump Part Link Click Here

  46 Responses to “How To Fix Samsung Washer Error Code ND”

  1. Hi,

    This is very useful information and I really do appreciate getting this information. Just wanted to make a suggestion, if you may please put some pictures which show the area/part of the machine it will be very helpful for a novice like me.

    Thanks a ton again

    Jay

    • Jay,

      Thanks for your comment friend. It’s tough to do that but I will keep it in mind. Were working on lots of new things so stay tuned..

  2. Thank you, thank you, thank you. You are awesome, I am a massage therapist and have to have my washer. I am also mechanically challenged, I am so happy this worked. Again, thank you.
  3. Wow, thanks for the self help info. It was very simple to fix!
  4. Questions about this process. My pump is mounted by phillips head screws through the bottom of the washer. So I have to pull the dryer down (stacked units), slide out the washer and tilt it back 45 degrees and let it lean against the back wall. From here I can get the screws out to pull the pump. It is riveted to the bracket so the only access is from the screws below. Pity. Removing the bottom panel only will gain access to remove the hoses, but that’s it. If there was a removable screen on the water inlet side of the pump to stop coins and whatnot from entering the impeller housing, I could very easily perform the clean out without all the extra labor in R&R the dryer, R&R the pump, etc. It would be a 2 minute process.

    I’m sure Samsung, you and the rest of the appliance world knows this. Does this screen exist? Or perhaps a plastic piece shaped like a gunsight that would at least stop the coins from entering without disrupting water flow? I considered the possibility that there once was a screen on this and a service tech may have removed it because my friend, the original owner, had dogs and one can only imagine the short time it would take to clog up a screen in that line with dog hair.

    In the end, yes… I know I should remove everything from my pockets prior to washing them. However, despite my best efforts, a stray quarter gets in there from time to time. Something drastic has changed in the years past. I have been washing clothes for a good 35 years of my life now. I can’t even begin to estimate how many thousands of dollars I have removed from the dryer over this time. As a kid, I would do laundry for everyone in the house for a little allowance based purely on the prospect of finding quarters and the occasional $5 bill (big money for me circa 1980). Somewhere along the way (recently) I have run into coins in the pump on my Samsung products. Once on a front loader about 8 years ago and now on my current front loader, this occurs about every month or two. What in the world changed in the past few years that make these things so susceptible to coins entering the impeller housing on the drain pump? It certainly has never occurred so frequently as it does now. Regardless, there has to be a simpler way to remove debris without all the R&R.

  5. Thank you! Fortunately, I have a front access panel.
  6. Thanks so much! I was not familiar with this error code but was able to fix it. It turned out there was a baby sock stuck in the filter. This code showed up instead of the filter signal.
    • You’re very welcome:) I find smaller items like baby socks all the time. Good work fixing it yourself. Thanks for taking the time to leave a comment.
  7. Thank you so much for the information. Kind of gross what I cleaned out but definitely saved $$ calling appliance repair for a simple fix!!! Especially after Christmas when funds are low :)
    • Kim, thanks for taking the time to comment. I’m glad the article helped you fix your Samsung washer with the ND error code.

      I’ve pulled some really gross stuff out too! Yes, it’s always nice keeping a little extra coin in your pocket especially after Christmas!

  8. Thank you! I was getting the error code too and was so upset! I cleaned out the filter, which had money and a ton of debris in it, and now it working good! I was worried that the belt was bad or something because it wouldn’t spin!
    • Hi, glad the post was able to help you fix your Samsung washer! Yes, if the washer doesn’t drain, it wont spin!

      Good work fixing it yourself!

      Thanks for taking the time to comment:)

  9. These suggestions were very helpful and helped fix my problem. In case anybody is trying to find the drain pump, it is in the back on the right side when you are facing the washer from behind. I saw that my drain pump was in good condition, so instead of taking everything apart, I just hooked up my shop vac to the drain hose and sucked out any clogs. This worked!! One thing to remember is that when you disconnect your drain hose, all of the water from the tub will drain. Once it stops draining on it’s own, I hooked up the shop vac and that sucked out the clogs as well as the remaining water.
    • Hi, thanks for taking the time to comment. Also, I appreciate you leaving some tips for the readers of the site:)

      Glad you were able to use the shop vac to clear the debris in the pump. Usually the debris is so packed into the motor/filter it wont come out.

      Again thanks for taking the time to leave a comment.

      Matthew

  10. Hi. I also appreciate the information!. I took my pump out, cleaned it and the hoses, and still it wouldn’t drain. I removed the pump again, connected AC power directly to it. It seemed to work fine. I reinstalled it, and did a quick wash. It drained once, but only once. Now the tub is full of water again. Have you ever had the Control Panel go bad?
    My washer and dryer are stacked and in a very small laundry room. I was able to slide them out together to get to the pump, but won’t be so lucky if it is the control panel.
    Maybe the pump is intermittent. Just curious if you’ve ever seen anything else go wrong instead of the pump actually being clogged. -Scott
    • Hi, thanks for taking the time to comment.

      Sounds like the pump is either intermittently working or is just on it’s way out. If the lines are clear and the pump is getting power, then the pump is bad. That would mean the control is good sending power to pump. The control boards on these units really don’t go bad to often.

      Thanks

      • Thank you for your reply! I was testing the pump with a separate cord to make sure it worked. Once I found out it did, I put my meter on the connector on the washer and tested for 120VAC. I was getting 18VAC all the time, and 28 VAC when the pump should have been on. I ordered the Control Unit and installed it, and the washer now works. I could see some burned components on the board through the epoxy they fill it up with. As usual, I got lucky and it was the more expensive, harder to get to (due to dryer being stacked on top) component! Lol! Oh well, at least it is fixed. Thanks again for the reply back though!
        -Scott Moore
        • You’re most welcome, friend!

          Good work checking and figuring out which component had failed. Yes, I hate it when I see the dryer stacked on top of the washer.

          Thanks for updating me.

          Matthew

          • I have had the same problem but can’t get a control board anywhere. They are on back order and I have been looking for 3 weeks. I won’t ever buy samsung again if this is how they are with parts.
          • I too have the ND code, checked all lines (no blockage), replaced pump (most common), but still get ND. The circuit board appears ok, as in no burned areas whatsoever! Is this the only thing left to replace or check? Desperately awaiting.
  11. I have the Samsung top loader unit, wa422 series, it was 14 months old when the pump stopped working and just out of warranty. I was forced to manually drain the water out of the back of it 2 times. I was a real pain. When I checked Samsung Support, we did all the troubleshooting, nothing resolved it. I called a local server company, they quoted $295 to fix it. I figured I’d do a little research. I purchased a new part online for $75, searching the part number on the unit, I installed it, it now works great. There was no cleanout trap on this unit which his probably why it went bad. Its a very common issue on this unit. I saved photos and may do a how to repair video on it. In talking later to a local appliance store, all manufactures have issues today, brand does not matter. If you are buying a more expensive unit, you need to hedge your bet with 5 year warranty if you are not a handy person. Lowes had a very attractive 5 year warranty plan that was reasonable. Other places our out to rip you off sometimes, be careful.
    • Hi, thanks for taking the time to comment. If you do end up making the repair video, let me know. Maybe I can post it for other visitors.

      Thanks

  12. My Samsung washer recently started showing the nd code. I removed all drain hoses and the pump, cleaning them and reinstalling them. the washer ran for about 2 loads and the code returned. thinking I may have missed something I again removed the pump and hoses and cleaned and reinstalled them. Again the washer ran for 2-3 loads and the nd code returned. I double checked the drain hose placement (which was shoved about 18″ down the drain) and re-inserted it to the suggested 6 inches. The washer now works for 2-4 loads and then the nd will return. If I simply drain about 1/2 gallon of water from the unit using the filter drain hose the washer will work again for another 2-4 loads. I would appreciate any wisdom on which direction I should turn next, whether the pump, sensor, or control panel.
    thank you for your help.
    • Hi, thanks for taking the time comment.

      Honestly, it could be the pump or the motor. The only way to tell is to check power to the pump. The most common issue is the drain motor.

      Look at comment #10 by Scott. He had a very similar issue and it ended up being the control board.

      Let me know

      Thanks

  13. I am getting a ND readout. I took the hoses off and cleaned out everything. There was no debri, I then pulled the water pump. I noticed water had been seeping out of the back of the pump and when I checked the propeller it is very loose. I can pull the propeller out about 3/16 of an inch. My question is is that normal? Thanks for all your help!!!!!!
  14. I have this problem with a Samsung WF337AAR/XAA it pumps most of water out but not all leaving clothes wet if I spin only two more times it will get enough out to put clothes in dryer can’t figure out what’s going on. I checked hoses and pump for blockage
    • Hi, thanks for taking the time to comment. It could be that the pump is cutting off or over heating before all the water is pumped out?

      I’ve seen things get stuck in the drain hose and not let the water out correctly. I’ve also seen small things like guitar picks float around down by the pump. Occasionally the smaller items will let the water drain and other times it will block it.

  15. To Scott Moore what control board did you change out the control panel that is around $75 or was it the main pcb for around 220. Want to get the right one because I am have the same issues. Where did you test the voltage and on what cycle?
  16. Hi Matthew, thanks for the tutorial!

    My wife and I bought this washer two years ago brand new. We have the top loading washer and there is no access panel in the front, and we haven’t had any problems to speak of, but here’s my question: We have a German Shepherd who’s also just now 2 years old, plus 2 cats made of mostly hair. My wife commented the other day that blankets, towels, etc were not coming out of the wash “hair free” as they had when we first purchased the machine. I guess I’m not paying that much attention, however, in two years there could be a lot of hair somewhere, no? We haven’t had any error messages come up, but if I can clean something preemptively that would be awesome.

    Thanks in advance!
    Brian

  17. I have had my pump and computer board replaced still nd and having to drain it ..any thought what’s next? A & E can’t seem to fix it..thanks
    • Hi, thanks for taking the time to comment.

      I’m assuming this is a top load washer is that correct?

      If they’ve replaced the pump and board, the only thing left would be the main harness.

      Thanks

  18. Hi having same issue and I have cleaned filter in front access panel several times, will try cleaning pump, is it located in back? thanks for help
    • Hi, you have the ND error code after cleaning the filter clean out? It’s possible something is stuck in the impeller in the motor. The pump is located right behind the filter clean out.

      Thanks

  19. Me and my fiance just bought a used wf330anw samsung high efficiency front loader washer.. and it works but I hardly see any water in the washer when working..is that normal? I seen that some people are tweaking the water amount.. saying it doesnt clean good and should have more water. We just bought it today and we have a 1 month warranty
    And the no drain error came on.. we did the steps as u direct it seams to work again. Even though there was no debris.
  20. Actually it still gives me the nd error neat every load… bit ome I turn it off and out the settings to rince and spin its works most othe time
  21. My washer is also getting the no drain error. I’ve removed all the hoses and cleaned them out. I then removed the pump and there isn’t any debris stuck in the propellers. What would I use to attach to the motors to see if they are working prior to purchasing a new pump?
    • Ken, thanks for taking the time to comment.

      Did you end up replacing the motor? I’ve used a pig tail to start these motors out of the machine. Do you have one and know how to use one?

      Thanks

  22. my SAMSUNG front load Silver Care, the water pump is making a lot of noise, but not pumping water thru. I have to pull the hose from the wall, put down floor level to drain it. cleaned out the pump and the attachments, still not wanting to drain, the hose was shoved pretty far into the wall, i jus moved it to about 6″ down, see if it helps. Any suggestions? our local repair place doesnt work on Samsungs, and the new pumpis pretty pricey
    • Karen, thank you for taking the time to leave a comment.

      Have you removed the drain pump from the bottom of the machine yet? Based on your description it sounds like something is stuck inside the drain pump. If something is stuck inside, the motor would make a strange noise and the machine wouldn’t drain.

      Make sure to unplug the washer before you try to remove the drain pump.

  23. I have been fighting mine for weeks and last night I did some tests that totally enlightened me.

    I believe there is a design flaw in the Samsung pumps and their ability to drive what is called “head pressure.” A water pump will be able to pump water to a certain height before it can no longer keep up from the “head pressure” in the drain hose.

    FOR EVERYONE HAVING THESE “nd” PROBLEMS, HOW HIGH UP ON THE WALL IS THE DRAIN HOSE?

    My drain hose is about 34″ high and I have all the same problems where it intermittently drains and throws “nd” codes. I have replaced the pump assembly on my front loader as well as the Power Board that has the pump relays, etc.

    1. There is a hose assembly from the basin tub to the pump. Removed inspected. No restrictions.
    2. There is a impeller pump that is part of the drain clean-out assembly. Old one was completely free and clear, new one is, well brand new and very clean and clear. New one works the same as the old one..
    3. There is a single hose from the pump through the chassis, up to the drain of the house. It has been removed, blown out, looked through. It is completely clean. When I reduce the height of the output hose into a bucket, the tub is drained extremely fast, maybe a 4 gallons per minute rate. If there was any obstruction, this would not be possible..

    So, I’ve been fighting this thing for weeks. Pump gets 120v, pump has no problem running. If I put a lot of water in the tub >3″, the momentum of the water takes it all out when the pump kicks on, probably due to the higher head pressure from the tub helping the pump.. The tough spot is when there is about 1″ of water in the tub, it struggles against the head pressure up the drain hose, some times completes it after several minutes of struggling, some times throws the nd code. In every case I’ve tried, lowering the head pressure by lowering the drain hose from 34″ to 20″ causes it to evacuate at a high rate.

    Now I am baffled why the nd codes just now started showing up a few months ago, have I always had this problem? Are the springs and shocks settling down reducing head pressure from the tub? I don’t know. But based on my tests filling up to 1″ and then doing spin only and seeing the instant results by changing the hose outlet height into a bucket, I am going to lower the drain on the house to about 18″ (where the manual says the hose needs to be for anti-siphon). I am convinced that the Samsung Pump Design is Not Sufficient for drains mounted >20″ up the wall. Maybe this isn’t a problem in South Korea, but I am having a big problem with it..

    -Jeff

    • Jeff,

      Thanks for taking the time to write such a detailed comment.

      The first thing I would check is the drain hose. How far down the stand pipe is it? It shouldn’t be more than a foot in.

      If that looks fine, I suspect the same thing you do, the stand pipe is to high for the pump to pump.. I’ve seen it before usually it’s in older homes where the washer and dryer are in the basement. The stand pipe is higher than normal in these cases.

      Matthew

    • nd PROBLEM UPDATE:

      In my previous comment I stated that simply lowering the drain pipe fixed this problem for me. Well it didn’t. It still had the same sometimes throw a code, sometimes work just fine, symptoms.

      In prep for a new washer, I moved my washer into the garage. I had the ability to hook it up. I had just confirmed on the last three loads where it was previously, it threw the “nd” code every cycle even though I lowered the drain pipe to 23″. After I moved it to the garage and hooked it back up, it was leaning forward on the slope of the garage floor. It worked perfectly on three loads of laundry.

      The drain pipe is higher at 33″ in the garage and it had no problem so my previous argument was incorrect although moving the drain hose around during the time when the pump is running seems to help kick it into draining better at times..

      In doing this write up I thought I solved it and sloping it forward was the issue, the theory being that
      the pump is located in the front of the washer. If the washer is not leaning forward a bit, air bubbles get caught in the impeller area and prevent the pressure build up. Leaning the unit forward by extending the rear feet or contracting the front feet makes it so water drains forward to the pump properly flooding/priming it and air bubbles would travel from the pump.

      Unfortunately, that didn’t work either. And it just completed the spin cycle with completely drenched clothes on my 4th test, didn’t throw a code, but spun the close through a pool of water.

      Per the troubleshooting manual pamphlet on the washer:
      * Check for kinks on drain hose – Done
      * Check for restrictions in the drain hose – Done
      * Close the door and press the pause/start button – Done but this doesn’t help solve anything..
      * When it is freezing.. – It wasn’t freezing
      * Check if water level signal is correct – Replaced the sensor, and it was fine before.
      * Do Drain pump test – Done, worked some times, but pump spun every time.
      * Check for hose twist – Done, nope.
      * Check if pump reads 120V AC – Done, and no problems here.
      * Read winding resistance of pump motor 14.2 ohms+-7% – Done. Both pumps old and new were fine.
      * Check pump at CN3 pin 3 on PCB.. – Same as the last 120V check but still not a problem.

      Samsung wf338aaw intermittent “nd” problem still on the hunt.

      You mentioned that there might be a replacement pump kit option that has a new design? Could you share the service bulletin or the part numbers with me?

  24. Really great post, friend! I’ve seen this issue so many times in the field it’s unreal. Samsung has been having an issue with one of the wires breaking on the drain motor. They have a new kit out that fixes the placement of the pump and a new wire harness if the wire to the pump breaks. Very common. Thanks for another great post helping out all the DIY’ers.
    href=http://www.allaroundappliance.com>Appliance Repair Portland
    We service Samsung appliances every day. If you’re in the Portland area and can’t fix it yourself, give us a call we’d love to help you tackle your Appliance repair issues.
  25. I have washing machine model WA85WM which is showing code OE. Problem I am facing is, its not stoping water to overfill in the drum. Please suggest.

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