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Jun 212013

Is your Samsung refrigerator not making ice? Do you have an error code in the display of the fridge or freezer?? Most of the new refrigerators have electronic control boards. These controls have a digital display most of the time. The display can be either inside the unit or on the freezer door.

Samsung refrigerator troubleshooting can be difficult. I’m here to help you. If you have a display on the door, several of the lines will be missing if the refrigerator has an error code. The display will look like the picture below if there is an ice maker problem.

Samsung Refrigerator Error Code

If you have the error in the picture above then the ice maker is dead shorted. This means either the motor is shorted or a wire has been broken. Pulling the freezer door open and visually inspecting the ice maker may give you an idea as to what exactly is going on. I have seen the wires on these break and just hand down. I have also tried putting the ice maker in test mode to no avail.

There is a small button on the bottom front of the ice maker itself. The button has the word test next to it. Holding this button in for 5-10 seconds should send the ice maker into a manual harvest cycle. If holding the button down does not send the ice maker into a manual cycle, the main board on the back could be bad or a simple loose wire may need to be tightened up.

Removing a Samsung refrigerators ice maker is actually pretty simple. Looking straight up in the very front of the ice maker there is two holes. Two small Philip screws hold the ice maker to the ceiling of the refrigerator. Once those two screws are removed the ice maker will drop several inches in the front. At this point the ice maker will pull out towards you giving access to the quick connect located above the ice maker.

If you still need help after reading this article, register and start a “New Topic” in the Samsung Refrigerator Troubleshooting Forum. We’d love to assist you with your refrigerator repair or any major appliance repair for that matter. You can find the forum link at the top of this page or by simply clicking on the blue link below to be directed to our Samsung Refrigerator Repair Forum.



  One Response to “Samsung Refrigerator Not Making Ice Error Code”

  1. I had to move my Samsung French door and temporarily have it disconnected from water and got the error code “E I” and customer service says I need to call for service. It would seem to me the problem was that the ice maker knew it was not connected to water and thus could not make ice. After it was reconnected to water, it still is blinking this error – YET it makes ice. What now? How do I reset?

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