Always Disconnect Power Before Servicing
Whirlpool makes several different models of front load washers and dryers. One of the most common washing machines is the Duet. The Duet washer has been around for nearly 8 years now. Most of the kinks have been worked out. The new 2013/2014 Duet washers still have one common issue. These washers will eventually stop draining. If your Whirlpool washer stops draining the drain pump is likely clogged up with some sort of debris.
When these washers stop draining the control panel will normally give you an error code. The error code is normally F02. This means the drain pump is trying to run but the water is not draining.
If the washing machine does not drain, then it will not spin. If you notice that you’re Duet stopped spinning check and make sure that it is draining.
These washers use a small 110v drain pump located in the front middle of the unit. To gain access to the drain pump and filter you will need either a 1/4 nutdriver/socket or torx screw bit depending on the serial break.
Looking at the front of the washer you will notice about a foot up there is a line across the front of the machine. When I say line I mean a break in the metal all the way across. If you tip the unit back or lay on the floor and look on the bottom front lip of the washer you will see three small screws. Removing the screws will allow the front panel to drop down giving access to the filter.
Keep in mind if the washer is full of water when you pull the filter out all the water in the machine will come running out. Get a bunch of towels or bucket to catch the water.
With the lower front removed you will see the white pump filter head. Turning the filter head counter clockwise will allow the filter to slide out of the machine. With the filter removed you will see the debris in the catch. Clean is out and make sure there is nothing else inside the pump and hose. If it’s clear put the filter and front back on and test.
99% of the time cleaning the filter out will clear the error code and get the machine back up and running normal again. Rarely do these pump and drain motors fail on these units but anything is possible.
I have seen where once you clean the filter and test the machine it still wont drain. This is either because the pump motor is bad or because more debris has slide down into the catch since there’s room for it after it’s been cleaned. Check filter and if this happens.
Whirlpool bought Maytag several years ago so some of the newer Maytag washers are basically just a Whirlpool Duet washer with Maytag’s name on it. If your Whirlpool Duet washer is not draining and you have questions, please feel free to register in our free Whirlpool Duet repair forum located at the top of this page.