May 222015

Samsung front load washer error codes are built into the controls software. When an error code like AE is displayed one of the washers main components has a problem. Most of the problems these washing machines have are fairly straight forward to repair. If you’re handy, you can make the repair. A little knowledge and a lot of common sense can go a long ways.

How 2 Fix Samsung Washer Error Code AE:

The fault code indicates a communication issue. On these newer front load washing machines you will find either 2-3 control boards and on some models even more. These particular front load washers have 2 control board. The main pcb which is usually located on the right rear bottom back panel and the user interface control.

When fault code AE is displayed the main control board and user interface can not talk to one another. This could be caused by a loose or shorted wire or a faulty printed circuit board. The circuit boards on most newer appliances don’t last like the older mechanical parts. Although more energy efficient than most mechanical appliance parts the longevity is no where near the same.

Unplug the washer:

The very first thing you want to do is to unplug the power. Before servicing any appliance you want to make sure you have disconnected the power. Once the power is off the top panel will come off. I would start at the top since it’s the easiest. The top is held in place with two small Philip head screws. Once the screws are removed the top will slide straight back and off. Now you will see the user interface control board and wire harness. Make sure the wire harness is tight and no broken wires at the molex connector. Remove the connections on the board and visually inspect the inside of the molex connector. Sometimes the contacts inside will bend and other times they will break or short out. Not super common but I’ve had a couple kick my but meaning it took me several hours to figure the issue out. So double check it. It’s free so why not.

Most of the time if there is a connection issue it will be with the wires on the back. The wires on the back tend to be slightly tighter which can cause a break or the wire can pull out of a connector. Double check the wires on the main PCB control board. The board is held in place with several small screws coming in from the back. Once the screws are removed the control will slide over and off. You can then check the wire connections. It’s worth noting that taking a picture of the wire connections at this point is not a bad idea. You can remove each wire one by one and always refer back to the photo if there is a question.

The problem with the AE error code is Samsung does not really have a test to figure out which board has failed. The most common control that fails that causes this fault code is the main board on the back. I’ve yet to run into a Samsung washer that needed the user interface control board replaced to fix the AE error code.

This might sound like a large job to tackle. Doing it yourself could save you well into the hundreds. Most local appliance repair centers charge at least $100 to knock on the door. If this article helped you fix your Samsung washer AE error, or put you one step closer to fixing the fault code, please let us know by using the comment form below. A simple “Thanks” or “It Worked” goes a looong way.  If you still have questions about fixing this error code, please ask away using the comment form below. I will try my best to help you fix your washing machine.