Feb 032016
 

If your Samsung refrigerator has stopped cooling there are several things you can check. Below is a list of several of the most common reason the compressor on your refrigerator has stopped running.

 

Samsung Refrigerator No Cool:

Is the fan next to the compressor running?  If you’ve answered yes, then the compressor should be running as well.

Are both the refrigerator and freezer sections not cooling? If so, the compressor is most likely not running.

Is the fan in the freezer and refrigerator running? If so, the compressor should be running.

Over the last few years these refrigerators and freezers have become more common. We see lot’s of them in our service area and until recently I had never seen the small fuse cause the compressor not to start.

Everything else was working fine inside the refrigerator and freezer with the exception of the cooling. On the very back of the refrigerator is a main control board. After spending an hour trying to figure out where we were losing power it ended up being from the inverter board. The inverter board has a very small I mean tiny little fuse on it. I ran to the local hardware store after realizing this fuse was bad and not having this particular one on the service truck. After picking up a new inverter fuse and replacing it the compressor started right up. After 20 minutes or so the temps inside started dropped quickly and we knew we had the problem solved.

Did the small fuse on your Samsung refrigerator fail? If so, leave a comment below. Have a question for Tech Matt? He would love to help out. Use the comment form below to ask your Samsung appliance repair question or simply use the contact us form and I’ll respond ASAP.

Thanks

Feb 022016
 

Samsung top load washing machines have several common issue. As you google your washers problem you’ll see lots of different issues arise. On the top load units they have their own set of common issue vs their brethren front loader.

Top load Samsung washers that are not draining usually have one thing in common. The drain pump has either failed, is clogged with debris, or on Samsung’s the wire’s to the drain pump on the left side of the washer may have been damaged during the last spin cycle.

Yes, these washers have an issue where the drain pump wire connection will break. When this happen the washer will require a new kit. The new kit comes with a new pump that mounts differently as well as a new wire harness. The wire harness that is supplied with the kit runs from the control board down to the motor and drain pump. The small stator motor that delivers power to the basket inside will need to be dropped down. The harness comes as an assembly which requires the entire wire harness be replaced as well as the new updated kit.

A factory trained Samsung washer repair technician would be best suited for this job if you do not feel confident enough dropping the motor and replacing the wire harness.

If you’re handy on the other handy, you can make this repair yourself.

Firstly, make sure the washers pump is not just clogged. Often times the small impeller inside the motor has debris preventing the impeller from rotating. If that’s the case with your washer, great! If not, you will need to dig a little deeper.

Things to check when your Samsung washer is not draining:

Voltage to motor: Is the auxiliary drain motor getting 110v? Using a volt meter is best a voltage tester does not give you an accurate voltage reading. The drain pump on these units run off 110v. If the pump does not receive the full 110v, the drain pump will not run.

Broken Drain Pump Wire: Read post above if you’ve found the drain pump wires broken. The washing machine will require a new kit that fixes this issue and relocates the drain pump assembly.

Drain Pump Impeller Blocked: The drain pump impeller on these units are often just blocked with debris. Is could be a small bobbie pin, under wire, or a tooth pick..you never know what you’ll find that’s blocking the impeller. 

If you require more help diagnosing or fixing your Samsung Appliances please use the contact form and get in touch with Matt. Matt is a Factory Trained Appliance Repair Technician with over 30,000 in home service calls completed.

 

Nov 202015
 

I’ve worked on a lot of different brands of refrigerators over the last 15 years and none have left a mark quite like the Samsung brand. I’ve been factory authorized for almost 15 year now I’ve seen a lot of appliances come and go. The amount of trouble folks seem to have with these particular refrigerators is quite impressive to me.

I want to work on just one of the common issues these refrigerators seem to have. A knock, a tap, or a grinding type noise.

These side by side and bottom mount Samsung Refrigerators have several common issues that can causes these noises. I’ll try my best below to describe them all. I’m hoping with the provided information you will be able to not only learn something but you will be able to apply that new information into a feeling of accomplishment by fixing your broken appliance. If you require more help, please use the “Ask Matt” page @ the top of this page. I can provide step by step detailed directions on how to make this repair yourself.

How To Fix A Noisy Samsung Refrigerator:

First things first..pinpoint where the noise is actually coming from. One thing to keep in mind is that the fans inside will only run when the doors are closed.

Usually when the sound is coming from the inside it indicates an issue with the defrost heater or defrost drain. Occasionally the door being left open for to long can and does cause this issue. The warm air hits the cold air and creates condensation. This then freezes on the evaporator and the evaporator fan blade hits the frost/ice and creates a loud noise.

Now the door being left open, a faulty defrost component, or a plugged defrost drain line can cause this. This is where the problem can get tricky especially if the unit has been left in a noisy or not functioning at 100% state for a week or longer. The frost/ice compounds and makes it difficult to determine what exactly is going on. This is where you will need not only special tools but also the ability to read schematics and multimeters. A basic understanding of electricity is must when servicing an appliance.

The defrost heater gives off heat during the defrost cycle to melt the frost on the evaporator. If the heater fails, the frost will build up so thick the fan ends up hitting the frost. Eventually the frost/ice will stop the fan blade and the temperatures inside will raise. This is normally when folks set up a service call. By now it’s compounded for a week or better and is a solid block of ice behind the panel. Sometimes when the defrost drain line is clogged this will also happen. You have to defrost and test the heater to be certain of what exactly is going on. The defrost water not draining will build up from the bottom up. When this happens the situation is even worse because it truly is a block of solid ice you have to melt. Once the ice is melted you can then try and clear the drain line with a turkey baster and hot water or something similar.

The drain line on Samsung refrigerators is not an easy one to get to or clear. If you require more technical help after reading this post, please use the “Ask Matt” tab at the top of this page. I’m always happy to help.