Nov 202015

I’ve worked on a lot of different brands of refrigerators over the last 15 years and none have left a mark quite like the Samsung brand. I’ve been factory authorized for almost 15 year now I’ve seen a lot of appliances¬†come and go. The amount of trouble folks seem to have with these particular refrigerators is quite impressive to me.

I want to work on just one of the common issues these refrigerators seem to have. A knock, a tap, or a grinding type noise.

These side by side and bottom mount Samsung Refrigerators have several common issues that can causes these noises. I’ll try my best below to describe them all. I’m hoping with the provided information you will be able to not only learn something but you will be able to apply that new information into a feeling of accomplishment by fixing your broken appliance. If you require more help, please use the “Ask Matt” page @ the top of this page. I can provide step by step detailed directions on how to make this repair yourself.

How To Fix A Noisy Samsung Refrigerator:

First things first..pinpoint where the noise is actually coming from. One thing to keep in mind is that the fans inside will only run when the doors are closed.

Usually when the sound is coming from the inside it indicates an issue with the defrost heater or defrost drain. Occasionally the door being left open for to long can and does cause this issue. The warm air hits the cold air and creates condensation. This then freezes on the evaporator and the evaporator fan blade hits the frost/ice and creates a loud noise.

Now the door being left open, a faulty defrost component, or a plugged defrost drain line can cause this. This is where the problem can get tricky especially if the unit has been left in a noisy or not functioning at 100% state for a week or longer. The frost/ice compounds and makes it difficult to determine what exactly is going on. This is where you will need not only special tools but also the ability to read schematics and multimeters. A basic understanding of electricity is must when servicing an appliance.

The defrost heater gives off heat during the defrost cycle to melt the frost on the evaporator. If the heater fails, the frost will build up so thick the fan ends up hitting the frost. Eventually the frost/ice will stop the fan blade and the temperatures inside will raise. This is normally when folks set up a service call. By now it’s compounded for a week or better and is a solid block of ice behind the panel. Sometimes when the defrost drain line is clogged this will also happen. You have to defrost and test the heater to be certain of what exactly is going on. The defrost water not draining will build up from the bottom up. When this happens the situation is even worse because it truly is a block of solid ice you have to melt. Once the ice is melted you can then try and clear the drain line with a turkey baster and hot water or something similar.

The drain line on Samsung refrigerators is not an easy one to get to or clear. If you require more technical help after reading this post, please use the “Ask Matt” tab at the top of this page. I’m always happy to help.




Mar 182015

Samsung refrigerators have several common issue just like most other brands. I get several emails a week asking how to remove the front dispenser control on a samsung refrigerator.

Removing the dispenser on these bottom mount refrigerators is actually very straight forward. It does not require any special tools to get it off.

The dispenser is held in place with four small tabs. Two on each side. There is a screw on the bottom side of the dispenser but it does not need to be removed. You can remove the dispenser by grabbing the bottom where the ice comes out and pulling. The dispenser will come forward giving you access to the wires on the back of the control.

Take a picture of the wire connections so you can plug the wires back into the corresponding connections. The repair is actually very straight forward on Samsung refrigerators.

Do you have a samsung refrigerator that is acting up? Not sure how to fix it yourself? Use the comment form below and we will try out best to help you with your DIY Samsung refrigerator repair.



Oct 312014

Samsung refrigerators have several different issues. One of the most common issue is a loud noise and condensation building up on the back wall in the refrigerator section. I have seen this countless times in the last several years.

Samsung Refrigerator Repair – Portland – Oregon

The noise you are hearing is the fan hitting ice. The fan wicks the moisture up to the fan and upper evaporator and eventually freezes. You can see what the evaporator fan motor housing looks like when it’s frozen over. Once it freezes over the temps in the refrigerator will rise drastically.

Evaporator Fan Frosted Over

Evaporator Fan Frosted Over


The water from the defrost drain line doesn’t go down the drain line because the line is clogged. When this happens the water is brought up to the top by the fan and builds up until it freezes. If your Samsung refrigerator is not cooling or making noise this is likely the problem.


You will need to remove the back panel to gain access. To get the back panel off you have to remove the two screws on the bottom and the two screws that hold the metal bracket in place for the shelves. The top screw is behind the little small square piece of plastic.


Once the back panel is removed from the refrigerator you will see the evaporator. The evaporator will look like frosted over in top. See picture below.

Samsung Refrigerator Evaporator If this is what your evaporator looks like, the drain line is frozen below. The drain line will get frozen because the drain probe is not long enough. There is a small metal probe that hooks onto the heater and goes down into the hole. They realized the probe was not long enough and some of these units have been having problems like this. You will need to order and replace the defrost drain probe to correct this issue for sure. You can clear the ice and hole with warm water.

Below is a picture of what the drain hole looks like frozen over. See picture below.


This is a very common issue on Samsung refrigerators. If this is something that you don’t feel comfortable with and are located in the Vancouver, WA or Portland, OR metro area, please see the link below. AllAroundAppliance will make this repair for you. They are very personable and honest folks and one of the only company that fixes Samsung appliances. See link below to visit their website.

Samsung Refrigerator Frozen Drain Line